All tickets sold on TicketNetwork are guaranteed to be authentic, valid for access to the applicable event or amenity (e.g. parking or hotel accommodations). Contact your ticket seller immediately if the venue says there's a problem with your tickets. You'll need to provide evidence of invalidity from the venue if they can't resolve the issue. TicketNetwork requires this evidence so we can obtain the refund from your ticket seller. The evidence could range from a letter from the venue, or even a simple email identifiably from venue personnel that verifies there was a problem scanning the tickets.
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Our Guarantee
Only the most qualified, trustworthy sellers are part of our network, and we vet them for superior service. We guarantee that your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelled. If your experience falls short of these expectations, you're covered by our 100% money-back guarantee.
TicketNetwork is an online marketplace that provides an outlet for buyers and sellers of tickets to live entertainment events. The company was founded in 2002 by ticket broker Don Vaccaro and software developer Doug Kruse. It operates several retail sites and partners with large name brand travel and media companies.
TicketNetwork guarantees that the following will be true for all event tickets ordered through our marketplace:
TicketNetwork expects the sellers who list tickets on our marketplace to provide the seating they advertise, or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes to the section and row of a ticket order. If you receive a ticket substitution that you're unhappy with, please contact TicketNetwork immediately. We'll investigate the issue on your behalf to find a mutually agreeable solution for you and your seller.
All physical deliveries are made to the shipping address that was entered during checkout. We guarantee that the tickets will be shipped in sufficient time so that at least one delivery attempt is completed before the event occurs. Please note that you are personally responsible for being available to receive the ticket package when a delivery attempt is made. TickeNetwork will help coordinate your compensation with the ticket seller in the rare case that tickets aren't shipped or delivered in time for the event.
TicketNetwork will coordinate with the selling broker to provide a full refund of the ticket order, excluding delivery fees, in the event of a cancellation. The ticket seller may require you to return hard-stock tickets before they'll issue a refund.
